{"id":16059,"date":"2024-11-26T22:48:17","date_gmt":"2024-11-26T22:48:17","guid":{"rendered":"https:\/\/www.stoamsaas.com\/?p=16059"},"modified":"2025-03-06T09:53:13","modified_gmt":"2025-03-06T09:53:13","slug":"customer-journey-b2b-como-optimizarlo","status":"publish","type":"post","link":"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/customer-journey-b2b-como-optimizarlo\/","title":{"rendered":"Customer journey en B2B: C\u00f3mo optimizar la experiencia del cliente empresarial"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"16059\" class=\"elementor elementor-16059\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c300ea1 e-flex e-con-boxed e-con e-parent\" data-id=\"6c300ea1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4267eb80 e-con-full e-flex e-con e-child\" data-id=\"4267eb80\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-301a9632 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"301a9632\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 id='customer-journey-en-b2b-c\u00f3mo-optimizar-la-experiencia-del-cliente-empresarial'  id=\"boomdevs_1\" class=\"elementor-heading-title elementor-size-default\">Customer journey en B2B: C\u00f3mo optimizar la experiencia del cliente empresarial<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-585ee2a0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"585ee2a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4648e949 e-con-full e-flex e-con e-child\" data-id=\"4648e949\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f023814 elementor-widget elementor-widget-post-info\" data-id=\"7f023814\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-00a3510 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Art\u00edculos<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5acb2a33 elementor-widget elementor-widget-post-info\" data-id=\"5acb2a33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-3f90f69 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-tags\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.941 225.941L286.059 14.059A48 48 0 0 0 252.118 0H48C21.49 0 0 21.49 0 48v204.118a48 48 0 0 0 14.059 33.941l211.882 211.882c18.744 18.745 49.136 18.746 67.882 0l204.118-204.118c18.745-18.745 18.745-49.137 0-67.882zM112 160c-26.51 0-48-21.49-48-48s21.49-48 48-48 48 21.49 48 48-21.49 48-48 48zm513.941 133.823L421.823 497.941c-18.745 18.745-49.137 18.745-67.882 0l-.36-.36L527.64 323.522c16.999-16.999 26.36-39.6 26.36-63.64s-9.362-46.641-26.36-63.64L331.397 0h48.721a48 48 0 0 1 33.941 14.059l211.882 211.882c18.745 18.745 18.745 49.137 0 67.882z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">B2B<\/span>, <span class=\"elementor-post-info__terms-list-item\">Empresa<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e02dc53 elementor-widget elementor-widget-post-info\" data-id=\"e02dc53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-98d138f elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-clock\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200zm61.8-104.4l-84.9-61.7c-3.1-2.3-4.9-5.9-4.9-9.7V116c0-6.6 5.4-12 12-12h32c6.6 0 12 5.4 12 12v141.7l66.8 48.6c5.4 3.9 6.5 11.4 2.6 16.8L334.6 349c-3.9 5.3-11.4 6.5-16.8 2.6z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-custom\">\n\t\t\t\t\t\t\t\t\t\t5 min \t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-294f0a85 elementor-widget elementor-widget-post-info\" data-id=\"294f0a85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-7f530f1 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.stoamsaas.com\/es\/2024\/11\/26\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-calendar\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M12 192h424c6.6 0 12 5.4 12 12v260c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V204c0-6.6 5.4-12 12-12zm436-44v-36c0-26.5-21.5-48-48-48h-48V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H160V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H48C21.5 64 0 85.5 0 112v36c0 6.6 5.4 12 12 12h424c6.6 0 12-5.4 12-12z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>noviembre 26, 2024<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61b3ce76 e-con-full e-flex e-con e-child\" data-id=\"61b3ce76\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6be1e210 elementor-widget elementor-widget-text-editor\" data-id=\"6be1e210\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 00;\">Entender el customer journey B2B es esencial para <\/span><b>optimizar la experiencia de tus clientes<\/b><span style=\"font-weight: 0;\"> y<\/span><b> destacar en el mercado<\/b>.\u00a0<\/p><p><span style=\"font-weight: 0;\">\u00bfC\u00f3mo usa el cliente empresarial tu producto? \u00bfQu\u00e9 nivel de satisfacci\u00f3n tiene? \u00bfExiste la posibilidad de que recomiende tus servicios? Estas preguntas, fundamentales para cualquier empresario, revelan c\u00f3mo se puede influir en la percepci\u00f3n y decisiones del cliente desde el primer contacto hasta la postventa.\u00a0<\/span><\/p><p><span style=\"font-weight: 00;\">Por tanto, conocer y gestionar el customer journey B2B es crucial para la satisfacci\u00f3n del cliente y el \u00e9xito de tu negocio.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-409d4270 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"409d4270\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/11\/customer-journey-b2b-1024x683.jpg\" class=\"attachment-large size-large wp-image-16061\" alt=\"customer-journey-b2b\" srcset=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/11\/customer-journey-b2b-1024x683.jpg 1024w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/11\/customer-journey-b2b-300x200.jpg 300w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/11\/customer-journey-b2b-768x512.jpg 768w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/11\/customer-journey-b2b.jpg 1080w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64de99e4 e-con-full e-flex e-con e-child\" data-id=\"64de99e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3778a01 elementor-widget elementor-widget-text-editor\" data-id=\"3778a01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 id='qu\u00e9-es-el-customer-journey-b2b'  id=\"boomdevs_2\">\u00bfQu\u00e9 es el customer journey B2B?<\/h2><p>\u00a0<\/p><p>El customer journey B2B abarca todas las <b>interacciones entre una empresa proveedora y sus clientes empresariales<\/b> durante el proceso de compra.<\/p><p>\u00a0<\/p><p>A diferencia del modelo B2C, este viaje es m\u00e1s <b>complejo<\/b> y <b>prolongado<\/b>, ya que intervienen diversos actores y requiere de m\u00faltiples fases. Desde el primer contacto hasta la postventa, cada paso del cliente representa una oportunidad de <b>crear una relaci\u00f3n s\u00f3lida y satisfactoria<\/b>.<\/p><p>\u00a0<\/p><p>Mapear este viaje permite a las empresas <b>identificar puntos de mejora<\/b>, <b>eliminar fricciones<\/b> y <b>dise\u00f1ar estrategias personalizadas<\/b> para aumentar la lealtad y satisfacci\u00f3n. As\u00ed, conocer en detalle cada interacci\u00f3n facilita una respuesta adaptada a las necesidades y expectativas del cliente, fortaleciendo la relaci\u00f3n comercial.<\/p><p>\u00a0<\/p><h3 id='etapas-del-customer-journey-en-el-modelo-b2b'  id=\"boomdevs_3\">Etapas del customer journey en el modelo B2B<\/h3><p>\u00a0<\/p><p>En el <a href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/que-venta-b2b-claves\/\">contexto B2B<\/a>, el customer journey se compone de varias etapas, cada una con su propia relevancia y objetivos espec\u00edficos:<\/p><p>\u00a0<\/p><h4 id='conciencia'  id=\"boomdevs_4\">Conciencia<\/h4><p>\u00a0<\/p><p>En esta fase, el cliente descubre una necesidad o problema y empieza a buscar informaci\u00f3n general. Es clave que las empresas <b>generen contenido informativo y relevante<\/b> que capte su atenci\u00f3n, demostrando conocimiento y autoridad en el sector.<\/p><p>\u00a0<\/p><h4 id='consideraci\u00f3n'  id=\"boomdevs_5\">Consideraci\u00f3n<\/h4><p>\u00a0<\/p><p>El cliente investiga opciones y compara proveedores. Aqu\u00ed, es esencial ofrecer recursos como demos y estudios de caso, adem\u00e1s de contar con un equipo de ventas que ofrezca <b>asesor\u00eda consultiva<\/b> para construir confianza.<\/p><p>\u00a0<\/p><h4 id='decisi\u00f3n'  id=\"boomdevs_6\">Decisi\u00f3n<\/h4><p>\u00a0<\/p><p>El cliente selecciona la soluci\u00f3n que mejor se adapta a sus necesidades. Para facilitar la decisi\u00f3n, es importante ofrecer una <b>experiencia sin fricciones<\/b>, garantizando <b>claridad en los t\u00e9rminos<\/b> y apoyando con <b>incentivos<\/b>, como descuentos o servicios adicionales.<\/p><p>\u00a0<\/p><h4 id='retenci\u00f3n'  id=\"boomdevs_7\">Retenci\u00f3n<\/h4><p>\u00a0<\/p><p>Despu\u00e9s de la compra, el cliente eval\u00faa el servicio recibido. Un <b>soporte postventa de calidad<\/b> y la proactividad en la comunicaci\u00f3n ayudan a asegurar su satisfacci\u00f3n y a identificar oportunidades de mejora.<\/p><p>\u00a0<\/p><h4 id='lealtad'  id=\"boomdevs_8\">Lealtad<\/h4><p>\u00a0<\/p><p>Un cliente satisfecho puede convertirse en defensor de la marca, generando recomendaciones valiosas. Fomentar esta lealtad a trav\u00e9s de <b>incentivos<\/b> y una <b>experiencia personalizada<\/b> contribuye a la estabilidad de ingresos y la buena reputaci\u00f3n en el mercado.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a2241b e-con-full e-flex e-con e-child\" data-id=\"8a2241b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6ed47b41 e-con-full e-flex e-con e-child\" data-id=\"6ed47b41\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26c54921 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"26c54921\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<no-auto-link>\nIntegra tu <strong>ERP<\/strong> con un <strong>ecommerce B2B<\/strong> con Stoam SaaS \n<\/no-auto-link>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37921ab elementor-align-center e-transform elementor-widget elementor-widget-button\" data-id=\"37921ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.stoamsaas.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">M\u00e1s informaci\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63226795 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"63226795\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"459\" src=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/07\/StoamSaaS_ecommerce_b2b_erp_integracion-cta-1-1024x587.png\" class=\"attachment-large size-large wp-image-12832\" alt=\"StoamSaaS_ecommerce_b2b_erp_integracion-cta\" srcset=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/07\/StoamSaaS_ecommerce_b2b_erp_integracion-cta-1-1024x587.png 1024w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/07\/StoamSaaS_ecommerce_b2b_erp_integracion-cta-1-300x172.png 300w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/07\/StoamSaaS_ecommerce_b2b_erp_integracion-cta-1-768x440.png 768w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/07\/StoamSaaS_ecommerce_b2b_erp_integracion-cta-1.png 1159w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b1b90fb elementor-widget elementor-widget-text-editor\" data-id=\"5b1b90fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 id='c\u00f3mo-implementar-un-customer-journey-en-tu-empresa-b2b'  id=\"boomdevs_9\">C\u00f3mo implementar un customer journey en tu empresa B2B<\/h2><p>\u00a0<\/p><p>Para <b>optimizar la experiencia del cliente empresarial<\/b>, es fundamental implementar un customer journey B2B bien estructurado y efectivo. A continuaci\u00f3n, describimos este proceso paso a paso:<\/p><p>\u00a0<\/p><h3 id='investigaci\u00f3n-de-clientes-y-creaci\u00f3n-de-buyer-personas'  id=\"boomdevs_10\">Investigaci\u00f3n de clientes y creaci\u00f3n de buyer personas<\/h3><p>\u00a0<\/p><p>El primer paso es conocer a fondo a tus clientes mediante la creaci\u00f3n de buyer personas.<\/p><p>\u00a0<\/p><p>En el B2B, los procesos de decisi\u00f3n suelen estar distribuidos entre varias personas o departamentos. Por ello, es crucial <b>crear perfiles detallados<\/b> que representen a los distintos roles involucrados, como el decisor, el usuario final y el influenciador.<\/p><p>\u00a0<\/p><p>Cada perfil tendr\u00e1 <b>necesidades<\/b> y <b>expectativas \u00fanicas<\/b>, por lo que esta <a href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/tipos-segmentaciones-mercado\/\">segmentaci\u00f3n<\/a> permite adaptar las estrategias de forma m\u00e1s precisa.<\/p><p>\u00a0<\/p><h3 id='mapeo-del-viaje-del-cliente'  id=\"boomdevs_11\">Mapeo del viaje del cliente<\/h3><p>\u00a0<\/p><p>El <b>customer journey mapping<\/b> ayuda a identificar cada <b>punto de contacto clave entre tu empresa y el cliente<\/b>.<\/p><p>\u00a0<\/p><p>Desde el descubrimiento inicial hasta la postventa, este mapa debe reflejar todas las fases del proceso: marketing (anuncios, redes sociales), ventas (propuestas, reuniones) y postventa (soporte, fidelizaci\u00f3n).<\/p><p>\u00a0<\/p><h3 id='identificaci\u00f3n-de-puntos-de-dolor'  id=\"boomdevs_12\">Identificaci\u00f3n de puntos de dolor<\/h3><p>\u00a0<\/p><p>Un an\u00e1lisis exhaustivo del customer journey revela los momentos en los que la experiencia puede volverse complicada o frustrante para el cliente.<\/p><p>\u00a0<\/p><p>Los <b>&#8220;pain points&#8221;<\/b> comunes incluyen problemas de comunicaci\u00f3n, procesos lentos o falta de personalizaci\u00f3n. Identificar estos puntos de fricci\u00f3n ayuda a dise\u00f1ar <b>soluciones proactivas que mejoren la experiencia general del cliente<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4eff83 elementor-widget elementor-widget-image\" data-id=\"b4eff83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/11\/customer-journey-b2b-identificar-1024x683.jpg\" class=\"attachment-large size-large wp-image-16063\" alt=\"customer-journey-b2b-identificar\" srcset=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/11\/customer-journey-b2b-identificar-1024x683.jpg 1024w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/11\/customer-journey-b2b-identificar-300x200.jpg 300w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/11\/customer-journey-b2b-identificar-768x512.jpg 768w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/11\/customer-journey-b2b-identificar.jpg 1080w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34501c31 elementor-widget elementor-widget-text-editor\" data-id=\"34501c31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 id='optimizaci\u00f3n-de-los-puntos-de-contacto'  id=\"boomdevs_13\">Optimizaci\u00f3n de los puntos de contacto<\/h3><p>\u00a0<\/p><p>Cada punto de contacto en el <b>customer journey B2B<\/b> debe estar optimizado para proporcionar una experiencia positiva y consistente. Esto implica:<\/p><p>\u00a0<\/p><h4 id='automatizar-procesos'  id=\"boomdevs_14\">Automatizar procesos<\/h4><p>\u00a0<\/p><p>Mediante el uso de programas especializados en CRM, que garantizan un seguimiento m\u00e1s eficiente de los prospectos.<\/p><p>\u00a0<\/p><h4 id='capacitar-al-equipo-de-ventas-y-atenci\u00f3n-al-cliente'  id=\"boomdevs_15\">Capacitar al equipo de ventas y atenci\u00f3n al cliente<\/h4><p>\u00a0<\/p><p>Tener un equipo bien preparado influye de manera directa en la capacidad de ofrecer un enfoque consultivo, centrado en la resoluci\u00f3n de problemas del cliente.<\/p><p>\u00a0<\/p><h4 id='implementar-una-estrategia-omnicanal'  id=\"boomdevs_16\">Implementar una estrategia omnicanal<\/h4><p>\u00a0<\/p><p>Esta permite a los clientes interactuar a trav\u00e9s de distintos medios (correo, llamadas, redes sociales) sin que haya una p\u00e9rdida de coherencia en la comunicaci\u00f3n.<\/p><p>\u00a0<\/p><h3 id='monitorizaci\u00f3n-y-mejora-continua'  id=\"boomdevs_17\">Monitorizaci\u00f3n y mejora continua<\/h3><p>\u00a0<\/p><p>El customer journey no es est\u00e1tico: es necesario <b>monitorizar los resultados<\/b> y hacer <b>ajustes constantes<\/b>.<\/p><p>\u00a0<\/p><p>Utiliza herramientas como encuestas de satisfacci\u00f3n, Net Promoter Score (NPS) y datos del CRM para evaluar la experiencia del cliente en tiempo real.<\/p><p>\u00a0<\/p><p>Los resultados de este monitoreo permiten realizar <b>ajustes precisos y optimizar cada fase<\/b> del proceso, asegurando una mejora continua en la experiencia del cliente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-748812f1 elementor-widget elementor-widget-text-editor\" data-id=\"748812f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 id='beneficios-de-la-optimizaci\u00f3n-de-la-experiencia-del-cliente-b2b'  id=\"boomdevs_18\">Beneficios de la optimizaci\u00f3n de la experiencia del cliente B2B<\/h2><p>\u00a0<\/p><p>Optimizar el <b>customer journey B2B<\/b> ofrece beneficios tangibles tanto para la empresa proveedora como para sus clientes empresariales. Aqu\u00ed te presentamos algunos de ellos:<\/p><p>\u00a0<\/p><h3 id='incremento-de-las-ventas'  id=\"boomdevs_19\">Incremento de las ventas<\/h3><p>\u00a0<\/p><p>Comprender las necesidades de tus clientes empresariales permite <b>identificar oportunidades<\/b> para ventas cruzadas o adicionales, lo cual se traduce en <a href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/aumentar-ventas-tienda-online-b2b\/\">mayores ingresos<\/a>.<\/p><p>\u00a0<\/p><h3 id='mayor-retenci\u00f3n-de-clientes'  id=\"boomdevs_20\">Mayor retenci\u00f3n de clientes<\/h3><p>\u00a0<\/p><p>Ofrecer una experiencia excepcional en cada fase del proceso reduce las tasas de cancelaci\u00f3n y <b>fomenta la lealtad del cliente<\/b>.<\/p><p>\u00a0<\/p><h3 id='mejora-de-la-reputaci\u00f3n-de-la-marca'  id=\"boomdevs_21\">Mejora de la reputaci\u00f3n de la marca<\/h3><p>\u00a0<\/p><p>Un customer journey bien gestionado <b>fortalece la imagen de la empresa<\/b>, atrae nuevos clientes y mejora las relaciones con los actuales.<\/p><p>\u00a0<\/p><h3 id='identificaci\u00f3n-de-oportunidades-de-mejora'  id=\"boomdevs_22\">Identificaci\u00f3n de oportunidades de mejora<\/h3><p>\u00a0<\/p><p>Al mapear el customer journey, las empresas pueden detectar r\u00e1pidamente \u00e1reas de fricci\u00f3n o debilidades en sus procesos, lo que permite <b>implementar mejoras<\/b>.<\/p><p>\u00a0<\/p><h3 id='diferenciaci\u00f3n-competitiva'  id=\"boomdevs_23\">Diferenciaci\u00f3n competitiva<\/h3><p>\u00a0<\/p><p>En un mercado saturado, <b>proporcionar una experiencia excepcional<\/b> en cada etapa del customer journey te diferencia de la competencia y posiciona a tu empresa como un socio preferido.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53729df e-con-full e-flex e-con e-child\" data-id=\"53729df\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4059de8c e-con-full e-flex e-con e-child\" data-id=\"4059de8c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f220bf3 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3f220bf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Transforma tu<strong> ERP<\/strong> en un poderoso <strong>ecommerce B2B<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13cb2ef9 elementor-align-center e-transform elementor-widget elementor-widget-button\" data-id=\"13cb2ef9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.stoamsaas.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">M\u00e1s informaci\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-213e5371 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"213e5371\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"459\" src=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/07\/StoamSaaS_ecommerce_b2b_erp_integracion-cta-1-1024x587.png\" class=\"attachment-large size-large wp-image-12832\" alt=\"StoamSaaS_ecommerce_b2b_erp_integracion-cta\" srcset=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/07\/StoamSaaS_ecommerce_b2b_erp_integracion-cta-1-1024x587.png 1024w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/07\/StoamSaaS_ecommerce_b2b_erp_integracion-cta-1-300x172.png 300w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/07\/StoamSaaS_ecommerce_b2b_erp_integracion-cta-1-768x440.png 768w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/07\/StoamSaaS_ecommerce_b2b_erp_integracion-cta-1.png 1159w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c53a440 elementor-widget elementor-widget-text-editor\" data-id=\"4c53a440\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 id='optimiza-tu-customer-journey-con-stoam-saas'  id=\"boomdevs_24\">Optimiza tu customer journey con Stoam SaaS<\/h2><p>\u00a0<\/p><p>La optimizaci\u00f3n del customer journey B2B es una estrategia poderosa para mejorar la experiencia del cliente, fortalecer la relaci\u00f3n comercial y lograr una ventaja competitiva en el mercado.<\/p><p>\u00a0<\/p><p>Si buscas transformar tu proceso de atenci\u00f3n al cliente con soluciones adaptadas al entorno B2B, descubre c\u00f3mo <a href=\"https:\/\/www.stoamsaas.com\/es\/\">Stoam SaaS<\/a> puede ayudarte a dar ese salto. <a href=\"https:\/\/www.stoamsaas.com\/es\/contacto\/\">Contacta<\/a> con nuestro equipo para una asesor\u00eda personalizada. \u00a1Empieza a construir un customer journey que marque la diferencia!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1606036f e-con-full e-flex e-con e-child\" data-id=\"1606036f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10ba0ee3 elementor-widget elementor-widget-text-editor\" data-id=\"10ba0ee3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Compartir:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d1c7c0 elementor-share-buttons--view-icon elementor-share-buttons--skin-flat elementor-share-buttons--shape-circle elementor-share-buttons--color-custom elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"9d1c7c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Compartir en linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Compartir en facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Compartir en twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-twitter\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M459.37 151.716c.325 4.548.325 9.097.325 13.645 0 138.72-105.583 298.558-298.558 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aria-label=\"Compartir en whatsapp\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_email\" role=\"button\" tabindex=\"0\" aria-label=\"Compartir en email\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_telegram\" role=\"button\" tabindex=\"0\" aria-label=\"Compartir en telegram\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-telegram\" viewBox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 8C111 8 0 119 0 256s111 248 248 248 248-111 248-248S385 8 248 8zm121.8 169.9l-40.7 191.8c-3 13.6-11.1 16.9-22.4 10.5l-62-45.7-29.9 28.8c-3.3 3.3-6.1 6.1-12.5 6.1l4.4-63.1 114.9-103.8c5-4.4-1.1-6.9-7.7-2.5l-142 89.4-61.2-19.1c-13.3-4.2-13.6-13.3 2.8-19.7l239.1-92.2c11.1-4 20.8 2.7 17.2 19.5z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_threads\" role=\"button\" tabindex=\"0\" aria-label=\"Compartir en threads\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-threads\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M331.5 235.7c2.2 .9 4.2 1.9 6.3 2.8c29.2 14.1 50.6 35.2 61.8 61.4c15.7 36.5 17.2 95.8-30.3 143.2c-36.2 36.2-80.3 52.5-142.6 53h-.3c-70.2-.5-124.1-24.1-160.4-70.2c-32.3-41-48.9-98.1-49.5-169.6V256v-.2C17 184.3 33.6 127.2 65.9 86.2C102.2 40.1 156.2 16.5 226.4 16h.3c70.3 .5 124.9 24 162.3 69.9c18.4 22.7 32 50 40.6 81.7l-40.4 10.8c-7.1-25.8-17.8-47.8-32.2-65.4c-29.2-35.8-73-54.2-130.5-54.6c-57 .5-100.1 18.8-128.2 54.4C72.1 146.1 58.5 194.3 58 256c.5 61.7 14.1 109.9 40.3 143.3c28 35.6 71.2 53.9 128.2 54.4c51.4-.4 85.4-12.6 113.7-40.9c32.3-32.2 31.7-71.8 21.4-95.9c-6.1-14.2-17.1-26-31.9-34.9c-3.7 26.9-11.8 48.3-24.7 64.8c-17.1 21.8-41.4 33.6-72.7 35.3c-23.6 1.3-46.3-4.4-63.9-16c-20.8-13.8-33-34.8-34.3-59.3c-2.5-48.3 35.7-83 95.2-86.4c21.1-1.2 40.9-.3 59.2 2.8c-2.4-14.8-7.3-26.6-14.6-35.2c-10-11.7-25.6-17.7-46.2-17.8H227c-16.6 0-39 4.6-53.3 26.3l-34.4-23.6c19.2-29.1 50.3-45.1 87.8-45.1h.8c62.6 .4 99.9 39.5 103.7 107.7l-.2 .2zm-156 68.8c1.3 25.1 28.4 36.8 54.6 35.3c25.6-1.4 54.6-11.4 59.5-73.2c-13.2-2.9-27.8-4.4-43.4-4.4c-4.8 0-9.6 .1-14.4 .4c-42.9 2.4-57.2 23.2-56.2 41.8l-.1 .1z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76c8c89b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"76c8c89b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c807a76 elementor-widget elementor-widget-heading\" data-id=\"5c807a76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 id='articulos-relacionados'  id=\"boomdevs_25\" class=\"elementor-heading-title elementor-size-default\">Articulos Relacionados<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-128784a7 elementor-posts--align-left elementor-widget__width-initial elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"128784a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:31,&quot;sizes&quot;:[]},&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-19592 post type-post status-publish format-standard has-post-thumbnail hentry category-articulos tag-b2b tag-empresa tag-negocios\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/como-aplicar-una-estrategia-diferenciada-ejemplos-que-funcionan\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/word-strategy-on-wooden-background-2025-01-08-10-08-49-utc-300x200.jpg\" class=\"attachment-medium size-medium wp-image-19597\" alt=\"estrategia diferenciada ejemplos\" srcset=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/word-strategy-on-wooden-background-2025-01-08-10-08-49-utc-300x200.jpg 300w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/word-strategy-on-wooden-background-2025-01-08-10-08-49-utc-1024x683.jpg 1024w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/word-strategy-on-wooden-background-2025-01-08-10-08-49-utc-768x512.jpg 768w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/word-strategy-on-wooden-background-2025-01-08-10-08-49-utc-1536x1024.jpg 1536w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/word-strategy-on-wooden-background-2025-01-08-10-08-49-utc-2048x1365.jpg 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Art\u00edculos<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 id='c\u00f3mo-aplicar-una-estrategia-diferenciada-ejemplos-que-funcionan'  id=\"boomdevs_26\" class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/como-aplicar-una-estrategia-diferenciada-ejemplos-que-funcionan\/\" >\n\t\t\t\t\u00bfC\u00f3mo aplicar una estrategia diferenciada? Ejemplos que funcionan\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>En este art\u00edculo, te explicamos qu\u00e9 es esta estrategia y cu\u00e1ndo deber\u00edas aplicarla en tu negocio B2B para maximizar su impacto.<\/p>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tmayo 2, 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-19574 post type-post status-publish format-standard has-post-thumbnail hentry category-articulos tag-b2b tag-empresa tag-negocios\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/que-es-un-pim-y-como-mejora-la-gestion-de-productos-en-ecommerce-b2b-2\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"132\" src=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/business-woman-hand-holding-magnet-and-pulling-man-2025-03-08-06-57-42-utc-300x132.jpg\" class=\"attachment-medium size-medium wp-image-19575\" alt=\"criterios de segmentacion de mercado\" srcset=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/business-woman-hand-holding-magnet-and-pulling-man-2025-03-08-06-57-42-utc-300x132.jpg 300w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/business-woman-hand-holding-magnet-and-pulling-man-2025-03-08-06-57-42-utc-1024x450.jpg 1024w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/business-woman-hand-holding-magnet-and-pulling-man-2025-03-08-06-57-42-utc-768x338.jpg 768w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/business-woman-hand-holding-magnet-and-pulling-man-2025-03-08-06-57-42-utc-1536x675.jpg 1536w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/business-woman-hand-holding-magnet-and-pulling-man-2025-03-08-06-57-42-utc-2048x900.jpg 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Art\u00edculos<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 id='c\u00f3mo-definir-los-mejores-criterios-de-segmentaci\u00f3n-de-mercado-para-atraer-a-tu-cliente-ideal'  id=\"boomdevs_27\" class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/que-es-un-pim-y-como-mejora-la-gestion-de-productos-en-ecommerce-b2b-2\/\" >\n\t\t\t\tC\u00f3mo definir los mejores criterios de segmentaci\u00f3n de mercado para atraer a tu cliente ideal\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>En este art\u00edculo, te explicamos qu\u00e9 es esta estrategia y cu\u00e1ndo deber\u00edas aplicarla en tu negocio B2B para maximizar su impacto.<\/p>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tabril 28, 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-19562 post type-post status-publish format-standard has-post-thumbnail hentry category-articulos tag-b2b tag-empresa tag-negocios\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/que-es-un-pim-y-como-mejora-la-gestion-de-productos-en-ecommerce-b2b\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/2794209-300x300.jpg\" class=\"attachment-medium size-medium wp-image-19564\" alt=\"que es un pim\" srcset=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/2794209-300x300.jpg 300w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/2794209-1024x1024.jpg 1024w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/2794209-150x150.jpg 150w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/2794209-768x768.jpg 768w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/2794209-1536x1536.jpg 1536w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/2794209.jpg 2000w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Art\u00edculos<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 id='qu\u00e9-es-un-pim-y-c\u00f3mo-mejora-la-gesti\u00f3n-de-productos-en-ecommerce-b2b'  id=\"boomdevs_28\" class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/que-es-un-pim-y-como-mejora-la-gestion-de-productos-en-ecommerce-b2b\/\" >\n\t\t\t\t\u00bfQu\u00e9 es un PIM y c\u00f3mo mejora la gesti\u00f3n de productos en eCommerce B2B?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>En este art\u00edculo, te explicamos qu\u00e9 es esta estrategia y cu\u00e1ndo deber\u00edas aplicarla en tu negocio B2B para maximizar su impacto.<\/p>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tabril 21, 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-19549 post type-post status-publish format-standard has-post-thumbnail hentry category-articulos tag-b2b tag-empresa tag-negocios\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/conoce-las-5-fases-del-proceso-de-ventas-y-acelera-el-crecimiento-de-tu-empresa\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/escena-de-oficina-vista-superior-300x200.jpg\" class=\"attachment-medium size-medium wp-image-19553\" alt=\"5 fases del proceso de ventas\" srcset=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/escena-de-oficina-vista-superior-300x200.jpg 300w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/escena-de-oficina-vista-superior-1024x684.jpg 1024w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/escena-de-oficina-vista-superior-768x513.jpg 768w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/escena-de-oficina-vista-superior-1536x1025.jpg 1536w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/05\/escena-de-oficina-vista-superior-2048x1367.jpg 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Art\u00edculos<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 id='conoce-las-5-fases-del-proceso-de-ventas-y-acelera-el-crecimiento-de-tu-empresa'  id=\"boomdevs_29\" class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/conoce-las-5-fases-del-proceso-de-ventas-y-acelera-el-crecimiento-de-tu-empresa\/\" >\n\t\t\t\tConoce las 5 fases del proceso de ventas y acelera el crecimiento de tu empresa\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>En este art\u00edculo, te explicamos qu\u00e9 es esta estrategia y cu\u00e1ndo deber\u00edas aplicarla en tu negocio B2B para maximizar su impacto.<\/p>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tabril 11, 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-19441 post type-post status-publish format-standard has-post-thumbnail hentry category-articulos tag-b2b tag-empresa tag-negocios\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/email-marketing-b2b-estrategias-clave-para-mejorar-la-comunicacion-y-fidelizacion\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/email-marketing-b2b-300x200.jpg\" class=\"attachment-medium size-medium wp-image-19398\" alt=\"email marketing b2b\" srcset=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/email-marketing-b2b-300x200.jpg 300w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/email-marketing-b2b-1024x683.jpg 1024w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/email-marketing-b2b-768x512.jpg 768w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/email-marketing-b2b-1536x1024.jpg 1536w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/email-marketing-b2b-2048x1365.jpg 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Art\u00edculos<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 id='email-marketing-b2b-estrategias-clave-para-mejorar-la-comunicaci\u00f3n-y-fidelizaci\u00f3n'  id=\"boomdevs_30\" class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/email-marketing-b2b-estrategias-clave-para-mejorar-la-comunicacion-y-fidelizacion\/\" >\n\t\t\t\tEmail marketing B2B: Estrategias clave para mejorar la comunicaci\u00f3n y fidelizaci\u00f3n\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>En este art\u00edculo, te explicamos qu\u00e9 es esta estrategia y cu\u00e1ndo deber\u00edas aplicarla en tu negocio B2B para maximizar su impacto.<\/p>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tabril 3, 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-19434 post type-post status-publish format-standard has-post-thumbnail hentry category-articulos tag-ecommerce tag-empresa tag-negocios\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/kpi-para-ecommerce-como-medir-y-mejorar-el-rendimiento-de-tu-tienda-online\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/ecormece-kpi-300x200.jpg\" class=\"attachment-medium size-medium wp-image-19372\" alt=\"kpi para ecommerce\" srcset=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/ecormece-kpi-300x200.jpg 300w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/ecormece-kpi-1024x683.jpg 1024w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/ecormece-kpi-768x512.jpg 768w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/ecormece-kpi-1536x1024.jpg 1536w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/ecormece-kpi-2048x1365.jpg 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Art\u00edculos<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 id='kpi-para-ecommerce-c\u00f3mo-medir-y-mejorar-el-rendimiento-de-tu-tienda-online'  id=\"boomdevs_31\" class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/kpi-para-ecommerce-como-medir-y-mejorar-el-rendimiento-de-tu-tienda-online\/\" >\n\t\t\t\tKPI para ecommerce: C\u00f3mo medir y mejorar el rendimiento de tu tienda online\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>En este art\u00edculo, exploraremos qu\u00e9 son estos indicadores clave, por qu\u00e9 son fundamentales y, sobre todo, cu\u00e1les debes priorizar para mejorar el rendimiento de tu ecommerce.<\/p>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tmarzo 17, 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-19420 post type-post status-publish format-standard has-post-thumbnail hentry category-articulos tag-empresa tag-negocios tag-software\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/descubre-como-hacer-un-modelo-canvas-para-tu-negocio\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/como-hacer-un-modelo-canva-300x200.jpg\" class=\"attachment-medium size-medium wp-image-19362\" alt=\"como hacer un modelo canvas\" srcset=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/como-hacer-un-modelo-canva-300x200.jpg 300w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/como-hacer-un-modelo-canva-1024x683.jpg 1024w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/como-hacer-un-modelo-canva-768x512.jpg 768w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/como-hacer-un-modelo-canva-1536x1025.jpg 1536w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/como-hacer-un-modelo-canva-2048x1366.jpg 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Art\u00edculos<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 id='descubre-c\u00f3mo-hacer-un-modelo-canvas-para-tu-negocio'  id=\"boomdevs_32\" class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/descubre-como-hacer-un-modelo-canvas-para-tu-negocio\/\" >\n\t\t\t\tDescubre c\u00f3mo hacer un modelo Canvas para tu negocio\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>En este art\u00edculo, te brindaremos la gu\u00eda definitiva para hacer un modelo Canvas que sea efectivo y te ayude a alcanzar tus objetivos m\u00e1s r\u00e1pido.<\/p>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tmarzo 14, 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-19405 post type-post status-publish format-standard has-post-thumbnail hentry category-articulos tag-empresa tag-finanzas tag-negocios tag-software\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/que-es-el-sistema-sap-funciones-y-beneficios-para-empresas\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"140\" src=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/que-es-el-sitemap-300x140.jpg\" class=\"attachment-medium size-medium wp-image-19357\" alt=\"que es el sistema sap\" srcset=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/que-es-el-sitemap-300x140.jpg 300w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/que-es-el-sitemap-1024x480.jpg 1024w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/que-es-el-sitemap-768x360.jpg 768w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/que-es-el-sitemap-1536x719.jpg 1536w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2025\/03\/que-es-el-sitemap-2048x959.jpg 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Art\u00edculos<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 id='qu\u00e9-es-el-sistema-sap-funciones-y-beneficios-para-empresas'  id=\"boomdevs_33\" class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/que-es-el-sistema-sap-funciones-y-beneficios-para-empresas\/\" >\n\t\t\t\t\u00bfQu\u00e9 es el sistema SAP? Funciones y beneficios para empresas\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>En el vertiginoso mundo empresarial de hoy, muchos empresarios se enfrentan a retos en cuanto a la gesti\u00f3n eficiente de sus operaciones. La integraci\u00f3n de distintos procesos comerciales, la obtenci\u00f3n de informaci\u00f3n precisa en tiempo real y la organizaci\u00f3n de recursos puede resultar todo un desaf\u00edo. Si eres uno de estos empresarios, es probable que te est\u00e9s preguntando qu\u00e9 es el sistema SAP y c\u00f3mo puede ayudarte. Este software empresarial, ampliamente utilizado en todo el mundo, promete optimizar la gesti\u00f3n de empresas como la tuya.\u00a0<\/p>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tmarzo 13, 2025\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-18049 post type-post status-publish format-standard has-post-thumbnail hentry category-articulos tag-empresa tag-finanzas tag-negocios\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/que-es-marketplace-descubre-como-sacarle-maximo-beneficio\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/12\/ventajas-desventajas-marketplace-300x200.jpg\" class=\"attachment-medium size-medium wp-image-18056\" alt=\"ventajas-desventajas-marketplace\" srcset=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/12\/ventajas-desventajas-marketplace-300x200.jpg 300w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/12\/ventajas-desventajas-marketplace-1024x683.jpg 1024w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/12\/ventajas-desventajas-marketplace-768x512.jpg 768w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/12\/ventajas-desventajas-marketplace.jpg 1080w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Art\u00edculos<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 id='qu\u00e9-es-un-marketplace-descubre-c\u00f3mo-sacarle-el-m\u00e1ximo-beneficio'  id=\"boomdevs_34\" class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.stoamsaas.com\/es\/blog\/articulos\/que-es-marketplace-descubre-como-sacarle-maximo-beneficio\/\" >\n\t\t\t\t\u00bfQu\u00e9 es un marketplace? Descubre c\u00f3mo sacarle el m\u00e1ximo beneficio\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>En el mundo digital actual, los marketplaces se han convertido en una pieza fundamental para muchos negocios. Si alguna vez te has preguntado qu\u00e9 es un marketplace, est\u00e1s en el lugar indicado.<\/p>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tdiciembre 29, 2024\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41bba006 e-con-full e-flex e-con e-child\" data-id=\"41bba006\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1c34688a e-con-full e-flex e-con e-child\" data-id=\"1c34688a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c96b07b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4c96b07b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Automatiza <\/strong>los<strong> pedidos<\/strong> con el <strong>ecommerce b2b<\/strong> de Stoam SaaS<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38f0e1a7 elementor-align-center e-transform elementor-widget elementor-widget-button\" data-id=\"38f0e1a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.05,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.stoamsaas.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">M\u00e1s informaci\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38fc60b6 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"38fc60b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"459\" src=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/07\/StoamSaaS_ecommerce_b2b_erp_integracion-cta-1-1024x587.png\" class=\"attachment-large size-large wp-image-12832\" alt=\"StoamSaaS_ecommerce_b2b_erp_integracion-cta\" srcset=\"https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/07\/StoamSaaS_ecommerce_b2b_erp_integracion-cta-1-1024x587.png 1024w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/07\/StoamSaaS_ecommerce_b2b_erp_integracion-cta-1-300x172.png 300w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/07\/StoamSaaS_ecommerce_b2b_erp_integracion-cta-1-768x440.png 768w, https:\/\/www.stoamsaas.com\/wp-content\/uploads\/2024\/07\/StoamSaaS_ecommerce_b2b_erp_integracion-cta-1.png 1159w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>El customer journey B2B abarca todas las interacciones entre una empresa proveedora y sus clientes empresariales durante el proceso de compra.<\/p>\n","protected":false},"author":8,"featured_media":16061,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[72,71],"class_list":["post-16059","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articulos","tag-b2b","tag-empresa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer journey B2B: C\u00f3mo optimizarlo<\/title>\n<meta name=\"description\" content=\"Aprende a optimizar el customer journey en B2B y aumentar la conversi\u00f3n.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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